Privacy Policy

    Effective Date: September 9, 2026

    Veno Braids respects your privacy and is committed to responsibly handling the personal information you provide to us.

    This Privacy Policy explains how Veno Braids (“Veno Braids,” “we,” “our,” or “us”) may collect, use, disclose, and protect information when you visit https://venobraids.com, schedule an appointment, contact us, communicate with us, or otherwise interact with our services.

    By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

    1. Contact Information

    Veno Braids is located at:

    Veno Braids 3985 Parkwood Road Bessemer, Alabama 35022 Phone: (205) 440-0561 Email: info@venobraids.com Website: https://venobraids.com

    2. Information We May Collect

    Depending on how you interact with Veno Braids, we may collect the following categories of information.

    Contact Information

    This may include:

    • First and last name;
    • Email address;
    • Telephone number;
    • Mailing address, if provided; and
    • Preferred method of communication.

    Appointment and Service Information

    This may include:

    • Appointment date and time;
    • Requested hairstyle or service;
    • Hair length or style preferences;
    • Consultation information;
    • Appointment history;
    • Special requests;
    • Notes related to your service; and
    • Communications relating to appointments.

    Transaction Information

    When you make a purchase, pay a deposit, or pay for a service, we may collect or receive information such as:

    • Transaction amount;
    • Deposit amount;
    • Payment status;
    • Date of payment;
    • Purchased service; and
    • Billing-related information.

    Payments may be processed through third-party payment providers. We may not directly receive or store your complete credit or debit card information.

    Communications

    We may collect information contained in communications you send to us through:

    • Contact forms;
    • Email;
    • Telephone calls;
    • Text messages;
    • Social media;
    • Appointment platforms; or
    • Other communication channels.

    Photographs

    With your permission, we may take or receive photographs of hairstyles, including before-and-after photographs.

    If photographs are used for advertising, social media, our portfolio, or promotional purposes, we may obtain separate consent where appropriate.

    Website and Device Information

    When you visit our website, certain information may be collected automatically, including:

    • Internet Protocol (IP) address;
    • Browser type;
    • Device type;
    • Operating system;
    • Pages visited;
    • Links clicked;
    • Referring website;
    • Approximate geographic location;
    • Date and time of visits;
    • Website interaction information; and
    • Other technical usage information.

    3. Cookies and Similar Technologies

    Veno Braids and companies that provide services to us may use cookies, pixels, tags, analytics technologies, and similar tools.

    These technologies may be used to:

    • Keep the website functioning properly;
    • Remember visitor preferences;
    • Understand how visitors use the website;
    • Measure website traffic;
    • Improve website performance;
    • Diagnose technical issues;
    • Measure advertising effectiveness; and
    • Support marketing or retargeting campaigns where applicable.

    You can generally control cookies through your browser settings.

    Blocking certain cookies may affect some website features.

    4. Analytics

    We may use third-party analytics services to help understand how visitors interact with our website.

    Analytics providers may collect information such as device information, IP address, browser information, pages viewed, and website interactions.

    We use this information to improve our website, services, marketing, and customer experience.

    5. How We Use Your Information

    We may use personal information to:

    • Schedule and manage appointments;
    • Confirm appointments;
    • Send appointment reminders;
    • Respond to questions;
    • Provide requested hair and beauty services;
    • Process transactions and deposits;
    • Provide customer service;
    • Maintain client records;
    • Communicate schedule changes;
    • Recommend appropriate services;
    • Improve our website;
    • Improve our services;
    • Analyze website usage;
    • Prevent fraud or misuse;
    • Protect the security of our website;
    • Comply with legal obligations;
    • Maintain business and accounting records; and
    • Send marketing communications when permitted.

    6. Text Messaging

    If you provide your mobile telephone number, we may use it to send service-related text messages such as:

    • Appointment confirmations;
    • Appointment reminders;
    • Schedule changes;
    • Customer-service responses;
    • Deposit or payment information; and
    • Other transactional communications.

    If you separately consent to promotional or marketing text messages, we may also send promotions, special offers, service announcements, or similar messages.

    Consent to receive marketing text messages is not a condition of purchasing services.

    Message frequency may vary. Message and data rates may apply.

    You may opt out of promotional text messages by replying STOP.

    You may reply HELP for assistance where supported.

    We do not sell mobile telephone numbers or text-message consent information to third parties for their independent marketing purposes.

    7. Email Marketing

    If you choose to receive promotional emails, we may send information concerning:

    • Special offers;
    • New styles;
    • Salon announcements;
    • Appointment availability;
    • Discounts;
    • Events; or
    • Other Veno Braids news.

    You may unsubscribe from promotional emails at any time by following the unsubscribe instructions contained in the email or contacting us.

    We may still send non-promotional communications regarding appointments, transactions, or customer-service matters.

    8. How We May Share Information

    We do not sell personal information in the ordinary meaning of selling customer lists for money.

    We may share personal information with service providers that help operate our business.

    These may include providers of:

    • Website hosting;
    • Appointment scheduling;
    • Payment processing;
    • Email communications;
    • Text messaging;
    • Customer relationship management;
    • Website analytics;
    • Advertising;
    • Data storage;
    • Accounting;
    • Information technology; and
    • Business administration.

    These companies may access information only as reasonably necessary to provide services on our behalf and may have their own privacy policies and legal obligations.

    9. Advertising and Social Media

    We may use social media platforms and advertising services to promote Veno Braids.

    These companies may use cookies, pixels, or similar technologies to measure advertising activity or deliver relevant advertisements.

    Depending on the technologies installed on our website, information about website activity may be shared with advertising or social media providers.

    You may be able to control personalized advertising through your browser, device, advertising-provider, or social-media settings.

    10. Google Maps, Reviews, and Other Third-Party Services

    Our website may link to or interact with services such as:

    • Google Maps;
    • Google Business Profile;
    • Google Reviews;
    • Yelp;
    • Social media platforms;
    • Booking providers;
    • Payment processors; and
    • Other third-party websites.

    When you use those services, your information is governed by the privacy policies of the applicable third party.

    Veno Braids is not responsible for the privacy practices of third-party websites or platforms.

    11. Legal Disclosures

    We may disclose information when reasonably necessary to:

    • Comply with applicable laws;
    • Respond to a court order, subpoena, or lawful government request;
    • Investigate suspected fraud;
    • Protect our legal rights;
    • Protect the safety of clients, employees, or others;
    • Enforce our agreements; or
    • Protect the security of our systems.

    12. Business Transfers

    If Veno Braids is involved in a merger, sale, financing, restructuring, acquisition, transfer of assets, or similar business transaction, personal information may be transferred as part of that transaction.

    Any successor organization would be subject to applicable privacy obligations regarding transferred information.

    13. Data Retention

    We retain personal information only for as long as reasonably necessary for purposes including:

    • Providing services;
    • Maintaining appointment history;
    • Processing transactions;
    • Resolving disputes;
    • Maintaining tax and accounting records;
    • Complying with legal requirements;
    • Preventing fraud; and
    • Protecting our legitimate business interests.

    Different categories of information may be retained for different periods.

    14. Information Security

    We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

    However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

    You should therefore use appropriate caution when providing information online.

    15. Children’s Privacy

    Our website is not directed toward children under the age of 13.

    We do not knowingly collect personal information online directly from children under 13 without appropriate parental or guardian authorization.

    Appointments for minors may require involvement or authorization from a parent or legal guardian.

    If you believe a child has provided personal information to us improperly, please contact us at info@venobraids.com.

    16. Your Privacy Choices

    Depending on applicable law and your relationship with Veno Braids, you may request that we:

    • Provide information about personal data we maintain about you;
    • Correct inaccurate personal information;
    • Delete certain personal information;
    • Stop certain marketing communications; or
    • Explain certain ways in which your information is used.

    To submit a privacy request, contact:

    info@venobraids.com

    or call:

    (205) 440-0561

    We may need to verify your identity before completing certain requests.

    Certain information may need to be retained when required by law or for legitimate purposes such as transactions, taxes, fraud prevention, dispute resolution, or recordkeeping.

    17. Alabama Privacy Rights

    Certain Alabama residents may receive additional privacy rights under applicable state privacy laws.

    Where applicable, these rights may include the ability to:

    • Confirm whether personal information is being processed;
    • Access certain personal information;
    • Correct inaccurate personal information;
    • Request deletion of certain personal information;
    • Obtain certain information in a portable format; and
    • Opt out of certain processing involving the sale of personal information or targeted advertising.

    Certain rights and obligations may apply only to businesses meeting statutory requirements.

    Veno Braids will respond to applicable verified privacy requests in accordance with applicable law.

    18. Do Not Sell or Share Requests

    Veno Braids does not currently sell customer personal information in exchange for money as part of its ordinary business operations.

    Some privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly and may include certain advertising technologies or transfers of online identifiers.

    If required by applicable law, eligible users may request to opt out of covered sales, sharing, or targeted advertising by contacting:

    info@venobraids.com

    Please include “Privacy Request” in the subject line.

    19. Do Not Track Signals

    Some browsers provide “Do Not Track” signals.

    Because there is not one universally accepted standard governing how websites should respond to all such signals, our website may not currently respond to every Do Not Track signal.

    Where legally required, we will honor applicable recognized opt-out mechanisms.

    20. Visitors Outside the United States

    Veno Braids operates in Alabama, United States.

    If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States.

    Privacy and data-protection laws in the United States may differ from those in your country.

    21. Links to Other Websites

    Our website may contain links to websites or services that we do not own or control.

    This Privacy Policy applies only to information handled by Veno Braids.

    We encourage you to review the privacy policy of any third-party website you visit.

    22. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect:

    • Changes to our business;
    • Changes to our website;
    • New technologies;
    • New service providers; or
    • Changes in legal requirements.

    When changes are made, we will post the revised Privacy Policy on this page and update the effective date.

    Material changes may also be communicated using other reasonable methods where appropriate.

    23. Contact Us

    If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

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